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Job Details

Short Term Disability Claims Support Specialist

Company name
Metropolitan Life Insurance Company - MetLife

Tampa, FL, United States

Employment Type

Insurance, Disability, Healthcare, Manager

Posted on
Jul 26, 2022

Valid Through
Nov 08, 2022

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Date Posted:

Jul 25, 2022


Tampa, FL, US, 33647



STD Claim Support Specialist

Job Location:    Virtual but commutable to the MetLife Tampa, FL office                                                               

Role Value Proposition:

Ensures that the team achieves or exceeds its business objectives in the areas of Claim Management Accuracy, Customer Centricity and Expense Management. Sets clear expectations of performance according to the MetLife vision and holds the team accountable to those expectations. Ensures that team has the knowledge, skills, and tools to be successful and provides support as appropriate.

Key Responsibilities:

Accountable to review and approves key decisions made by team member(s) within authority limit including Financial base benefit amount up to $15,000 per week per claim decisions offsets in accordance with Customer’s plan/policy

Drives Claim Management Accuracy and Customer Centricity through support of the Pre-QA Program, claim file reviews and call monitoring

auditing claim file reviews to identify improvement opportunities, skillset gaps, trends for quality, service and/or compliance. Identifies and facilitates and claim discussions on highly complex claims with the appropriate resources

Identifies barriers to the success of the team or the individual by working with the STD Unit Leader to analyze, identify and implement strategies to enhance claim management, customer centricity and efficiency of their team.

Ensures team manages overall STD block of claims and possible companion claims to include Statutory plans, Federal, Company, State and other Leave types as required by our group customers or other Federal, State, Local laws

Performs other related duties as assigned or required

Essential Business Experience and Technical Skills, Required:

A comprehensive understanding of the disability contractual provisions, especially the definition of disability

STD and Family Medical Leave Act claims knowledge

Balances task work while adapting to change and exploring new innovative ideas

Ability to prioritize and maintain quality

Strong partnership skills with all levels of the organization

Strong customer satisfaction focus

Motivated by their interactions with others and ability

to work independently

Quickly grasps information and efficiently solves verbal challenges with strategic thinking

Communicates complex verbal and written concepts with ease

Pays close attention to details, and accounts for details that may be overlooked

Key Competencies, Qualifications and Skills, Preferred:

Associate Degree or higher

5 plus years of claims management experience preferably in Healthcare field

Proficient with Microsoft office software

Business Category

Claims:  STD

Number of Openings


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the World's Most Admired Companies. 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition #: 127432

Nearest Major Market:


Company info

Metropolitan Life Insurance Company - MetLife
Website :

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