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Job Details

Clinical Counselor LPC LCSW LMFT

Company name
Aetna Inc.

Hartford, CT, United States

Employment Type

Healthcare, Counseling, Disability, Call Center

Posted on
Jul 24, 2020

Valid Through
Nov 06, 2020

Apply for this job


Req ID: 71704BR

Job Description

This role is office based in Austin, TX or Hartford, CT.

The following schedule is required: Tuesday-Saturday 7:00am-3:30pm EST/ 6:00am-2:30pm CST

Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, improving the outcomes tools in support of optimal care. This role is part of the Employee Assistance Program (EAP).

Fundamental Components included but are not limited to:

Member Support:

Provide telephone triage, crisis intervention and related services

Assess member’s immediate clinical needs and utilize appropriate clinical tools to provide services

Engage members and provide immediate support and assist with coping skills to address ongoing lifestyle management


Provide telephone counseling to individuals presenting with issues including but not limited to mental and emotional disorders, addictions, lifestyle management, and worklife concerns

Provide clinical services utilizing a variety of sophisticated clinical assessments, therapeutic interventions and/or models, to support the level of care and engagement of members

Use appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or improve social, psychosocial, or bio-psychosocial functioning of members

Provide intensive case management and consultation for clinical risk cases and management referrals

Informational Services:

Provide information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs

Assist members with linkage to resources to aid in the alleviation of stressors

Team member support:

Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members

Interact with providers as appropriate to discuss clinical questions and concerns regarding specific cases

Provide consultation to supervisors and other account representatives to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty

Compliance with Policies and Regulatory Standards:

Protect the confidentiality of member information and adhere to enterprise, EAP policies regarding confidentiality

Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements

Maintain current licensure in good standing, seek professional development and meet all licensure requirements

Qualifications Requirements and Preferences:


Ability to establish and maintain a high level of customer trust required

Experience in handling mental health and psychiatric care, family situations, and relationship concerns required

1 year of crisis intervention skills required

Experience in facilitating patient/client positive behavioral change required

Strong computer and literacy skills required

Experience working with diverse populations preferred

Familiarity with brief therapy models and Motivational Interviewing preferred

1 years of EAP, Behavioral Health or Social Services experience is preferred

Call Center experience preferred


Valid independent professional licensure to practice per state regulations in one or more is required: LPC, LMFT, LCSW, or Clinical Psychologist


Master’s degree in counseling profession required

Additional Job Information:

Effective communication, telephonic and organization skills.Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.Ability to effectively participate in a multi-disciplinary team including internal and external participants.Proficiency in multi-tasking and utilizing a multi-line phone system.Familiarity with basic terminology and concepts used in employee assistance/human services programs.

Benefit Eligibility

Benefit eligibility may vary by position.

Job Function: Healthcare

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.

Company info

Aetna Inc.
Website :

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