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Job Details

Kitchen Supervisor

Company name
Hard Rock Cafe International, Inc.

Mashantucket, CT, United States

Employment Type

Chef, Disability

Posted on
Oct 14,2019

Valid Through
Jan 27,2020

Apply for this job


With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company\u2019s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit
Supervisor is responsible for assisting with the operations for the back of the house and kitchen area of the cafe. In addition, the Kitchen Supervisor ensures that Hard Rock Culinary standards are upheld: the food looks good, and is cooked properly, the proportions are correct, and it is cooked and served quickly. Supports the cafe by upholding all brand standards and core values.

Continuously provides employees with verbal recognition, direction, and support.
Communicates with employees to keep them informed or restaurant, regional,  and corporate procedures.
Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
Trains and empowers employees to exercise good judgment to make decisions regarding service, food quality, and customer  satisfaction by adhering to company training standards
Monitors/coaches employees on performance, compliance with procedures   and workload
Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.
Teaches/coaches employees, in conjunction with management, who fail to meet standards to maintain a high quality workforce.
Ensure employees follow safety, sanitation and security procedures.
Listens to comments, criticisms, and feedback from customers, employees and managers to gain an understanding of  areas of  strength and opportunity to  improve personal/restaurant performance.
Greets their employees as they begin theri shift to promote an atmosphere
Performs tasks such as preparing menue items to help employees
Prepares \Heart of House\ and employees for shift and ensures the restaurant is ready to open according to standards
Opens and closes the kitchens, with another manager in the building.
Balances staffing levels and labor costs to achieve a cost effective plan for running restaurant.
Monitors and controls food, labor costs using established methods to meet goals.
Evaluates condition of equipment, and conducts routine maintenance and minor repairs to ensure smooth operation and save on costs. Fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary.
Inspects product levels and storage areas to determine if enough product is on hand; and to maintain proper storage, rotation, freshness of product and sanitation conditions.
Monitors employees\u2019 behavior and checks meat count balance to keep honest employees honest.
Reads and reviews invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the restaurant. 
Is proficient in CBORD, for ordering product.
Performs kitchen inventory with KM.
Supervises deliveries by counting and checking product quality to ensure that  the billing and delivery meet amount and standards.
Communicates with managers (including the use of the Manager\u2019s Log) to ensure that assinged cleaning duties were completed up to standard
Writes prep lists to ensure proper amounts of product are prepared
Places orders with vendors to maintain adequate stock of inventory. Inspects, tastes and touches food and bar items to ensure freshness, proper temperature, and recipe adherence during line  checks.
Investigates safety issues by interviewing those involved in the accident /event to determine casues and recommend solutions
Expedites food preparation by checking lead times and monitoring ticket times to ensure that food is prepared and served timely.
Performs employees tasks such as preparing menu items to ensure the quality of the guest experience. 

This job description reflects the position\u2019s essential functions; it does not encompass all of the tasks that may be assigned.

Must be at least 19 years of age.


Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred.

Must be proficient in basic computer skills (Microsoft Outlook, Word, and Excel;HRC Intranet)


Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
Ability to turn or twist body parts in a circular motion. 
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Ability to travel via auto or airplane for long periods of time.

Native Americans receive preference in accordance with Tribal law.
Additional Details
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL \u2013 SERVE ALL, and strive to foster an inclusive workplace culture for every team member.  Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).,datePosted:2019-10-15T04:00:00.000Z,title:Kitchen Supervisor,occupationalCategory:Food & Beverage - Hourly,@context:,url:

Company info

Hard Rock Cafe International, Inc.
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