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Job Details

Care Manager Telephonic Behavioral Health 2 - Remote FL

Tampa, FL, United States

Posted on
Jun 30, 2022

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The Care Manager, Telephonic Behavioral Health 2 , in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Manager, Telephonic Behavioral Health 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.


The Care Manager, Telephonic Behavioral Health 2 employs a variety of strategies, approaches, and techniques to manage a member's behavioral, environmental, and psycho-social health issues.

Identifies and resolves barriers that hinder effective care.

Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations.

May create member care plans.

Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.

Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.

Follows established guidelines/procedures.

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Some travel to assess members in the community (see additional Information below)

Required Qualifications

The Care Manager must meet one (1) of the following requirements:

Masters Social Work
Masters in Social Sciences, Social work, Human Services, or a related field
Licensed Mental Health Counselor (LMHC)
Licensed Social Worker (LSW)
Licensed Marriage and Family Therapist (LMFT)
Licensed Clinical Social Worker (LCSW)

The Care Manger must meet all of the following requirements:

3 years of Human Services experience
1 year Case Management
Experience assisting members with social determinants of health needs (i.e. housing, food, transportation, financial needs)
Experience in managing mental health crises
Comprehensive knowledge of Microsoft Office applications including Word, Excel, and Outlook
Must be available to work Schedule: Monday - Friday; 8:30 AM - 5:00 PM

Work at Home Requirements

Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel (see additional information)

Ability to travel for onsite visits within 30 to 40 miles. (See Additional Information below)
This role is a part of Humana's Driver Safety program and therefore requires and individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,00 limits.

Screening Requirements:

Associate working in the State of Florida will need Completion of a Level II; AHCA background clearance Fingerprinting.
This role is considered patient facing and is a part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Preferred Qualifications

Medicare/Medicaid Program experience
Experience with discharge planning, crisis intervention and patient education for adult acute care
Experience working with Child, Adolescent and Adult
Experience working with members/patients with medical and mental health co-morbidities
Managed care experience
Certified Case Manager (CCM)

Additional Information

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.

#ThriveTogether #WorkAtHome

Interview Process

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.


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