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Job Details

Call Center Representative

Location
Atlanta, GA, United States

Posted on
May 21, 2020

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Job Description:
We are looking for a Call Center Representative to answer inbound calls and assist customers.
Job Description
Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word.
Required Experience
0-5 Years of experience in a customer service or administrative role

Experience in the medical industry highly preferred

Experience with Microsoft Work and Excel

Knowledge of Lotus Notes
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