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Clinical Counselor LPC LCSW LMFT - 71128BR

Hartford, CT, United States

Posted on
Jul 30, 2020

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**Job Description**
**This role is office based in Austin, TX or Hartford, CT.**
**The following schedule is required: Tuesday- Saturday 10:30am-7:00pm EST/ 9:30am-6:00pm CST**
Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, improving the outcomes tools in support of optimal care. This role is part of the Employee Assistance Program (EAP).
**Fundamental Components**
**Member Support:**
Provide telephone triage, crisis intervention and related services
Assess members immediate clinical needs and utilize appropriate clinical tools to provide services
Engage members and provide immediate support and assist with coping skills to address ongoing lifestyle management
Provide telephone counseling to individuals presenting with issues including but not limited to mental and emotional disorders, addictions, lifestyle management, and worklife concerns
Provide clinical services utilizing a variety of sophisticated clinical assessments, therapeutic interventions and/or models, to support the level of care and engagement of members
Use appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or improve social, psychosocial, or bio-psychosocial functioning of members
Provide intensive case management and consultation for clinical risk cases and management referrals
**Informational Services:**
Provide information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs
Assist members with linkage to resources to aid in the alleviation of stressors
**Team member support:**
Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members
Interact with providers as appropriate to discuss clinical questions and concerns regarding specific cases
Provide consultation to supervisors and other account representatives to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty
**Compliance with Policies and Regulatory Standards:**
Protect the confidentiality of member information and adhere to enterprise, EAP policies regarding confidentiality
Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements
Maintain current licensure in good standing, seek professional development and meet all licensure requirements
**Background Experience**
Ability to establish and maintain a high level of customer trust required
Experience in handling mental health and psychiatric care, family situations, and relationship concerns required
1 year of crisis intervention skills required
Experience in facilitating patient/client positive behavioral change required
Strong computer and literacy skills required
Experience working with diverse populations preferred
Familiarity with brief therapy models and Motivational Interviewing preferred
1 years of EAP, Behavioral Health or Social Services experience is preferred
Call Center experience preferred
Valid independent professional licensure to practice per state regulations in one or more is required: **LPC, LMFT, LCSW, or Clinical Psychologist**
Masters degree in counseling profession required
**Additional Job Information**
Current valid professional licensure to practice per state regulations in one or more is required: Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Clinical Mental Health Counselor (LCMHC), Licensed Mental Health Counselor (LHC), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist
Master's degree
**Percent of Travel Required**
0 - 10%
**Business Overview**
Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
CVS Caremark

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