New York City, NY, United States
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Salesforce.org - Customer Success Group
Principal Customer Success Architect plays a critical role within SFDO Advisory Services to help customers accelerate their use of Salesforce technology and best practices for HigherEd and Nonprofit customers.
Become a highly certified and recognized Salesforce.com platform expert
Be a trusted advisor engaging with C-Level executives on defining IT roadmap to align their business vision and defining Architecture Blueprint.
Provide guidance on building industry solutions on Salesforce platform for both NonProfit and HigherEd customers.
Guide customer to innovate and accelerate their growth by leveraging the right tools and features provided by the Salesforce Ecosystem.
Provide architecture to scale and right integration, migration strategy to support large volume data.
Provide architecture oversight, governance and ensure adherence to industry best practices.
7 years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions including Salesforce and other platforms.
2 years of experience with Salesforce Marketing Cloud platform
Experience with key areas of enterprise architecture, including but not limited to, integration technologies, large volume data, single sign on, and master data management.
Experience guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
Polished and effective communicator with the ability to evangelize best practices at various levels within a large organization.
Strong executive presentation skills to drive organizational alignment and buy in.
Ability to travel to customer sites ( ~ 30%)
Master's degree preferred in Computer Science, Software Engineering, Business, or in a related field.
Salesforce Certified (Admin, Advanced Admin, Sales Consultant, Service Consultant, Marketing Cloud)
Any other enterprise architecture certification (E.g. TOGAF)
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